icon-title-ticket.svg Theme problem
Ticket ID: 207
Expired: 2020-05-31 Deadline: 0 Day, 0 Hour, 0 Minute
05:19 on 06/12/2019


I’m not able to activate SHome theme in my WordPress. I’m getting this message

“There has been a critical error on your website. Please check your site admin email inbox for instructions.”

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Hello friend


Sorry for late reply.

I need your FTP account which i can access and manager all files and folder.

In case I found an error, I can edit the file to resolve it.


23:46 on 17/12/2019

what do you need me to send?

Hello friend

Thanks for waiting.


I logged in and tried to activate the theme. But it did not work the first time. I think it is a code issue.
If I have an ftp account, I will resolve it. Can you send me?

Do not worry. I will be here and help you!



Hai Nguyen

00:38 on 17/12/2019


Are you able to see what the problem is?

03:01 on 16/12/2019

I sent you an invite.

01:19 on 13/12/2019

My I get your email so that I can add you as admin to my wordpress account?

Hello friend


Thanks for your feedback. Can you give me your wordpress account? I will help you to check it.

If you are installing other plugins, please deactivate it before installing the theme.It may be the cause



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